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CMD Enhances Service Call Center
Updated facilities, additional personnel
CMD’s dedicated CNG Call Center targets proactive monitoring, reliable reporting and analytics and quick, real-time response for CNG stations. The new facility allows for expansion and the addition of personnel as the market and customer needs grow. “We are on track to double the number of employees dedicated to the call center, and we’re relocating CNG resources so that service, parts, monitoring and dispatch are a dedicated hub focused on quick response and effective service solutions,” said Greg Elrick, CMD Customer Service Manager.
The call center is part of CMD’s overall comprehensive service menu which also includes a remote monitoring app for station-owner check-ins and comprehensive ½ day and full day CNG technician training sessions for beginners or experienced technicians.
“Our call center allows station owners and operators to hand over the headaches and concerns of station operating status and avoid the hassles of fielding complaint calls, finding service and taking time to check that the CNG fueling equipment at your stations is up and running correctly,” says Elrick.
The CNG Call Center is central to the superior service menu offered by CMD and includes:
· Human-manned 24/7 station equipment monitoring
· State-of-the-art status board
· Tested and proven dispatching
· Solution assurance follow-up
· Cameras, HMI, Petroleader, and CMD Status board are all used to see issues before they are reported by customers.
o Accurate, real-time station runtime parameters
· CMD dispatches service through a nationwide network of technicians
· Extensive CNG fueling equipment and station knowledge
· Reports and analytics allow our analysts to spot trends; identify wear parts replacement needs, schedule needed, corrective maintenance
and set up important preventive maintenance schedules.
· We bundle call-outs for time and financial efficiency: EG: preventive maintenance visit bundled with emergency service call.
· Station Monitoring Service available for any service, any equipment
The dedicated staff at the CNG Call Center have years of business, customer and technical experience, to ensure quick resolution to any problems and ensure optimal uptime and uninterrupted fueling service at your facilities!
For more information or to schedule a tour, contact Greg Elrick, 920-380-8318
Tags: CNG, Call Center, Station Monitoring, Training, Service